Legal

Cookie Policy

This policy explains how The Vision Bank Ltd (the "Bank", "we", "our"), registered in England & Wales (Company No. 16767315), authorized by the Financial Conduct Authority (License Ref. 487395), uses cookies and similar tracking technologies on our website and mobile applications. By continuing to use our platform, you consent to the use of cookies as described here.

Last updated: 29 June 2026

1. What are cookies

Cookies are small text files placed on your device when you visit a website or use an application. They allow the site to recognise your device and store certain information about your preferences or past actions. Similar technologies include local storage, session storage, and device fingerprinting.

2. How we use cookies

We use cookies to authenticate sessions, maintain security, remember your preferences, analyse traffic and usage patterns, detect fraud and abuse, and improve the performance and functionality of our platform. Some cookies are essential for the service to operate; others help us enhance your experience.

3. Types of cookies we use

Essential cookies are required for core functionality such as login, session management, and fraud prevention. Preference cookies remember your settings and customisations. Analytics cookies help us understand how visitors interact with the platform so we can improve it. Marketing cookies are not used for behavioural advertising; any limited third-party cookies are strictly for security and fraud-detection purposes.

4. Third-party cookies

We may allow trusted third-party service providers to place cookies for analytics, security monitoring, and fraud detection. These providers are contractually bound to handle data securely and are not permitted to use the information for their own purposes. We do not embed social-media tracking pixels or advertising networks.

5. Cookie retention

Session cookies expire when you close your browser. Persistent cookies remain for a defined period — typically between 30 minutes and two years — depending on their purpose. You can view and manage cookie retention through your browser settings at any time.

6. Managing your preferences

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using secure areas of the platform. For non-essential cookies, you may withdraw consent at any time without affecting core services.

7. Changes to this policy

We may update this Cookie Policy to reflect changes in technology, regulation, or our practices. Material changes will be notified in-app or by email at least 30 days before they take effect, except where a shorter period is required by law.

8. Contact

For questions about this Cookie Policy or to exercise your data rights, contact our Data Protection Officer at privacy@thevisionbank.com or through a support ticket in your account.

Questions

Talk to compliance.

This document is informational and does not constitute legal advice. For clarifications, email compliance@thevisionbank.com or open a ticket from your account.